Truce Structures: Examining Cross-Professional Coordination in the Wake of Technical and Institutional Change
By: Test user
Category: Dissertation
Field: Information Technology
This research investigates the structures, processes, and mechanisms that enable cross-professional coordination during periods of technological and institutional change, focusing on 911 emergency management organizations in the United States. It highlights the emergence of "truce structures" comprising truce roles and organizational forms, which help manage jurisdictional conflicts between professions like police officers and firefighters by introducing a truce profession—such as 911 Public Safety Telecommunicators—that mediates coordination. Additionally, the study reveals how these truce professionals navigate status-authority asymmetry and public digital scrutiny, impacting organizational accountability and coordination effectiveness.
Category: Dissertation
Field: Information Technology
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Keywords: Cross-professional coordination, Jurisdictional conflicts, Truce structures, 911 emergency management, Truce profession, Status-authority asymmetry, Public accountability, Technological change.